Privacy Policy

Sonergy Pty Ltd (ABN [insert ABN]) ('Sonergy', 'we', 'us', or 'our') is committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

This Privacy Policy explains how we collect, use, hold, disclose, and protect personal information in connection with our business operations, including our website at www.sonergy.com.au, our energy solutions services, and any related communications.

By accessing our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

We collect personal information that is reasonably necessary to provide our services and conduct our business. This may include:

2.1 Information You Provide to Us

• Full name and contact details (email address, phone number, postal address)
• Property address and details relevant to service delivery
• Business name, ABN, and business contact information (for commercial clients)
• Financial information where required for quoting or funding applications (e.g. Power Purchase Agreements, Operating Leases)
• Enquiry and correspondence details submitted through our website or direct communications

2.2 Information Collected Automatically

• IP address and browser type when visiting www.sonergy.com.au
• Pages visited, time spent on site, and referring URLs
• Device type and operating system

This information is collected via cookies and analytics tools to help us improve our website and user experience. You may adjust your browser settings to refuse cookies, though this may affect certain website functionality.

2.3 Sensitive Information

We do not intentionally collect sensitive information (as defined under the Privacy Act 1988 (Cth)) unless it is directly relevant to your circumstances and you have provided explicit consent. If sensitive information is inadvertently provided, we will handle it in accordance with our obligations under the APPs.

We collect personal information through the following means:

• Directly from you via enquiry forms, telephone calls, emails, or in-person meetings
• From third parties such as referral partners, property managers, or commercial intermediaries
• Through our website using cookies, web forms, and analytics tools
• From publicly available sources where reasonably necessary

Where practicable, we will only collect personal information directly from you. We will notify you of the purpose of collection at the time of collection or as soon as reasonably practicable thereafter.

We collect and use personal information for the following primary purposes:

• To respond to enquiries and provide quotes for our energy solutions
• To assess eligibility and process applications under the Victorian Energy Upgrades (VEU) scheme
• To design, install, and deliver solar, battery storage, air conditioning, and EV charger services
• To arrange and administer funding structures including PPAs, Operating Leases, and Rent to Own agreements
• To communicate with clients regarding project progress, scheduling, and completion
• To comply with legal and regulatory obligations, including those under the VEU program
• To send relevant updates, offers, or information about our services (with your consent where required)
• To improve our website, services, and overall client experience

We will not use your personal information for any purpose that is unrelated to these functions without your consent, unless otherwise permitted or required by law.

Sonergy does not sell, rent, or trade personal information to third parties. We may disclose your personal information to the following categories of recipients where necessary to deliver our services:

• Victorian Energy Upgrades program administrators and the Essential Services Commission (ESC) for compliance and reporting purposes
• Finance and funding partners (e.g. PPA providers, leasing companies) where you have engaged a funding arrangement
• Solar equipment suppliers and installation subcontractors engaged to deliver your project
• Information technology service providers, cloud storage operators, and website platform providers
• Professional advisers including legal, accounting, and auditing firms
• Government agencies or law enforcement bodies where required by law

Where we engage third-party service providers, we take reasonable steps to ensure they handle your personal information in a manner consistent with the Australian Privacy Principles.

Some of our third-party service providers, including cloud storage and software platforms, may store or process data on servers located outside Australia. We take reasonable steps to ensure that any overseas recipients handle personal information in a manner that is consistent with the APPs, or that an equivalent level of protection is contractually required.

By using our services or website, you acknowledge that your personal information may be transferred to and stored in jurisdictions outside Australia, including but not limited to the United States and the European Union, depending on the providers we use.

Sonergy takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• Secure electronic storage with access controls and password protection
• Restricted access to personal information on a need-to-know basis
• Use of reputable third-party platforms with industry-standard security practices

While we take reasonable precautions, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, information is securely deleted or de-identified.

Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you, and to request correction of that information if it is inaccurate, out of date, incomplete, or misleading.

To make an access or correction request, please contact us in writing using the details in Section 11. We will respond within 30 days of receiving your request. We may require you to verify your identity before providing access.

In certain circumstances, we may decline an access or correction request as permitted by law (for example, where granting access would pose a serious threat to someone's life or safety). If we do so, we will provide written reasons.

If you believe that Sonergy has breached the Australian Privacy Principles or otherwise mishandled your personal information, you are entitled to make a complaint.

Please direct your complaint in the first instance to us in writing using the contact details in Section 11. We will acknowledge your complaint within 5 business days and endeavour to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

Our website (www.sonergy.com.au) may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files placed on your device by your browser.

We may use the following types of cookies:

• Essential cookies — required for the basic functionality of the website
• Analytics cookies — used to understand how visitors interact with the site (e.g. Google Analytics)
• Marketing cookies — used to deliver relevant content or follow-up communications (where consent is obtained)

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the performance or functionality of the website.

For all privacy-related enquiries, access and correction requests, or complaints, please contact:

Sonergy reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we offer. The current version will always be published on our website with the effective date noted at the top of the document.

We encourage you to review this Privacy Policy periodically. Continued use of our services following any update constitutes acceptance of the revised policy.